Legal and safety
Clinical limitations
What Healthmate can tell you, what it cannot, and how its results should be used.
Healthmate does not diagnose
Healthmate provides AI-assisted observations and estimates drawn from images and video. It is not a diagnostic device, and its output is not a diagnosis, a prescription or a treatment plan.
Findings need clinical review
In professional use, AI-generated findings are drafts. They should be reviewed against a clinician's own examination, edited where needed and approved before they are relied on or shared with a patient.
Screening is limited by design
Screening in pharmacies, retail stores and events is educational. It gives a limited summary of what was observed, does not imply that a clinician has endorsed the result, and should prompt a visit to a clinician where there is pain, concern or uncertainty.
Results depend on the capture
- Lighting, clothing, camera position, distance and how the person stands all affect what can be observed.
- Healthmate checks capture quality and will ask for a retake when a capture is unsuitable.
- Different devices and capture methods are not interchangeable and should not be assumed to give identical measurements.
Estimates are labelled as estimates
Where Healthmate shows a measurement or an indicator, it states whether it is observed or estimated and what its limitations are. Healthmate does not present scores or percentages that have not been validated.
What Healthmate cannot see
An image-based assessment cannot account for a person's medical history, symptoms, pain, or anything that is not visible in the capture. These remain matters for a qualified healthcare professional.
Product information is separate
Any product information shown alongside a result is optional and commercial in nature. It is labelled as such and is not a clinical recommendation.